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1. My institution has a subscription to JLR, and access to JLR Online, but I'm not able to see the full text of articles. I'm prompted for a username and password. Why is this happening?

   When this happens, the IP address for your machine is not being recognized by our computer. This failure is caused by one of three things:

   Your institutional subscription has not yet been activated

   The person who activated the online subscription did not enter in all needed IP addresses for your institution.

   The person who activated the online subscription does not realize that some subnets of your institution are routed through a proxy server.

   What should I do?

   1. Send us Feedback so we can begin to diagnose the problem.
   2. Talk to your librarian, and let them know you are having trouble.

2. My library subscribes to the print version of JLR, and I can't get access to it online. Why?

   Your institution has not yet activated its institutional subscription to JLR Online. All subscribers to the paper journal also receive access to the online journal. Notify your library that you would like access to the JLR Online, and encourage your librarian to activate the online subscription.

3. Who from my institution can access JLR Online?

   The subscription fee allows for unrestricted Internet access at one location. Any user connecting from an authorized computer on your institutional network will be allowed access to JLR Online.

4. What is an Institution?

   For the most part, an Institutional Subscription authorizes use at one location. A "location" is an organizational unit, and may be academic or nonacademic. For organizations located in more than one city, each city office is considered a different site.

   For example, each campus in the State University of New York system is considered a different site, and each branch or office of UpJohn Laboratories is considered a different site.

5. How will this work?

   When someone attempts to use JLR Online, our server checks to see if the requesting computer is within the list of internet IP addresses provided by a subscribing institution. If it is, the reader will be able to use all those services enabled for institutional readers. For institutional subscribers, there are no usernames or passwords to remember, and there is currently no limit on the number of readers from your institution who may access JLR Online simultaneously.

   If readers want to access JLR Online from computers that are not part of your institutional network (e.g., through dial-in or telnet through a commercial Internet service provider) they can do so only through an individual subscription.

6. What subscription packages are available?

   Individual Subscribers have access to:

   Tables of contents, abstracts, full text searching, full text display, document delivery, PDFs, links to Medline and GenBank, future tables of contents, and the advantage of having password access to JLR Online from any computer connected to the Internet.
   [Ordering Procedure] [Subscription Information]

   Institutional Subscribers have access to:

   Tables of contents, abstracts, full text searching, full text display, PDFs, links to Medline and GenBank, future tables of contents, and document delivery. Access is limited to computers within a particular set of internet IP addresses.
   [Ordering Procedure] [Subscription Information]

7. How can I tell if my institution has subscribed to JLR Online

   If your institution has a subscription, you will automatically have access to the tables of contents, abstracts, full-text searching, full text display, PDFs, Medline and GenBank links, and future tables of contents. You will also see a button at the top of the page confirming you're signed in as part of an institution.

   If your institution has not subscribed, or if you wish to take advantage of the additional services available to subscribers, you can choose to access JLR Online with an individual subscription.

8. Can my institution subscribe only to the electronic version?

   Yes. An online-only electronic is offered at a lower cost. However, 99% of all institutional subscribers receive the print version of JLR as well as online access.

9. Will we still be able to get the print version? And for how long?

   Yes, all subscribers to the print version of JLR automatically receive an electronic version.

10. If our JLR Online subscription expires and at some later date we reinstate our subscription, will we have access to all years of the electronic version?

    Yes, when you buy a subscription to JLR Online, you have access to all years of the database.

11. How can I access the JLR Online if I don't have access through an institutional subscription?

    You may purchase JLR as an individual subscriber. Without a subscription you have access to the Table of Contents and abstracts (but not full text viewing) at no cost and without having to register.

Still have questions?

For further information about subscriptions, please contact the JLR subscription office.

Office hours are 9 am to 4:30 pm (EST)
Journal of Lipid Research
9650 Rockville Pike
Bethesda, MD 20814-3998
Phone: 301-530-7106
Fax: 301-571-5723
jlr{at}jlr.faseb.org